Return Policy

At FragranceOriginal, we aim to ensure your satisfaction. If you receive a defective, damaged, or incorrect item, we’re here to help. Please review our return policy below:

Conditions for Returns

  • Returns are accepted for defective, damaged, or wrongly shipped items within 30 days of receipt.
  • Items must be returned in their original condition with the original packagingand packing slip/invoice.
  • Upon approving your return, you’ll receive a full refund (excluding shipping costs and discounts, if applicable).
  • Note: If your original order included free shipping, the cost of shipping will be deducted from your refund.

What Cannot Be Returned

  • Returns are not accepted for items purchased due to changes in personal preference, wrong size ordered, or items you no longer wish to keep. Please review your selections carefully before placing an order.
  • Items that are damaged, opened, used, altered, or returned without a receipt may be denied a refund or exchange.
  • A restocking fee of up to 20% may apply for items not returned in their original condition.

Important Notes

  • If your package is undelivered, unclaimed, returned, or refused, we cannot refund the shipping costs unless an error was made on our part.
  • Please ensure all returns are shipped using a trackable courier (e.g., UPS, FedEx, USPS Delivery Confirmation).
  • If the returned package is not received by FragranceOriginal and tracking information cannot be provided, the responsibility will remain with the shipper.

Return Address

Please ship eligible returns to the following address:

FragranceOriginal
Attn.: Returns (Order xxxx)
242-14 83rd Ave
Bellerose, NY 11426

Order Cancellations

We may not be able to honor order changes or cancellations after 12 hours from the time of purchase. If you need assistance, please contact us promptly via email or at the return address above.

Missing Packages/Claims

If you haven’t received your package, please notify us within 15 days from the date of your order so we can assist you.

We strive to make your shopping experience with FragranceOriginal smooth and enjoyable. If you have any questions, feel free to contact us. 

Revised 2/18/2022