We accept returns for defective, damaged, or wrong items shipped within 14 days of receipt. An item must be in its original conditions when returned, along with original packaging & packing slip/invoice. You will receive a full refund minus shipping and discounts if any. If shipping was free for your order, it will be deducted from the credit we apply to your credit card.
We will not accept a return because you simply changed your mind, ordered wrong size, or don't like a particular item. Please make your selection carefully.
We will not refund shipping cost for any undelivered, unclaimed, returned and refused packages unless we made an error. Items that are damaged or opened/used/altered or do not have a receipt may be denied a refund or exchange. We may charge up to 20% restocking fee for any items not returned in its original condition.
All returns must be shipped back to us at the address below using a trackable courier, i.e., UPS, FedEx, USPS Delivery Confirmation. Any returned package not received by FragranceOriginal and for which tracking information cannot be provided will be the sole responsibility of the shipper.
Attn.: Returns (Order xxxx)
242-14 83rd Ave
Bellerose, NY 11426
We may not be able to cancel or modify your order after 12 hours following the purchase. If you have any questions, please contact us at the above address or e-mail us.
You must notify us within 15 days from the date of your order if you have not received your package.